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Last updated: April 1, 2026
Need support with a PDF converter workflow, a processing issue, or a partnership request? FileLumo support reviews every message and replies by email.
This page is the right place for product questions, bug reports, partnership ideas, and security disclosures routed through our normal support queue. We read every message; we do not offer phone support or live chat today, so email is how we keep a clear written record for you and for our team.
Before you write, check the FAQ, limits, privacy policy—many answers about retention, file size, and usage are already spelled out there.
Use the form below for support and business inquiries. Our team will review your message and respond by email.
You can also write to [email protected] if you prefer direct email.
To help us assist you quickly, include the tool name, a short description of the issue, and screenshots if available. Do not send sensitive personal data in email.
We aim to respond to support inquiries within 1 to 2 business days.
Urgent security issues should include “security” in the subject line and enough detail to reproduce or verify the finding. We do not pay bug bounties by default, but we take credible reports seriously and will acknowledge receipt when we can.
Direct support inbox: [email protected]
We cannot recover files after server-side deletion, bypass technical or abuse-prevention limits for one customer, or provide legal advice about contracts or compliance. For those topics, use your own counsel or internal policies—we will still help with how FileLumo’s tools behave on a technical level when you describe the workflow.